By Ron Weissman
Product checklists are the Silicon Valley product marketeers’s crutch. They are so overused as to provide more cliché than caché, as they try “prove” that our product has better features than the other guy’s—as if that’s all that matters to the buyers. Myopic marketeers often forget to ask whether these checkbox differences are actually important to customers. While they have their place, checkbox marketing often conveys little about the brand or the underlying quality of the vendor—factors that may be as or more important to buyers.
Anthropologists have a name for tech/spec marketing: the narcissism of small differences. “Our search engine works in Hungarian, yours does not.”
Product or Company?
Sure, you must prove your product meets spec. But you can elevate the conversation way beyond this and change the playing field from merely positioning your product as slightly better to positioning your company as doing something important. Outclass the
competition; let them brand themselves as engineering-driven while you position yourself as a company that matters to customers.
Planview is a great example of what can happen when you systematically elevate the conversation from features to company excellence. They launched a best practices initiative several years ago, Prisms. Rather than focus end-user training around narrow, product and GUI training,
Planview educates users about best practices in managing an IT department, based on the experiences of hundreds of customers. Of course, Planview’s software is critical to implementing best practices, but the focus of the training became excellence in IT. Over time, Planview’s reputation and community grew to such an extent that they are now Gartner’s Magic Quadrant leader in enterprise portfolio management, to a great degree because of the integration of their best practice philosophy into every aspect of software, training and company identity. Planview’s customers know that if they use Planview’s products, they will have a better performing IT department. And that’s all that really matters.
Based on whether your product is a technical or a lifestyle product and whether you are marketing to business buyers or consumers, there are a variety of ways to take the higher ground:
- Educate the market in industry best practices highlighting what your best customers are achieving with your product to enhance their performance, as Planview does.
- Become a trusted source for information about your market or industry, not just your company. Launch a vendor-neutral market information site.
- Promote your product’s longer-term social value, as supply chain vendor Plex does, by demonstrating how its solution safeguards the integrity of the food supply chain.
- Focus on helping your customers’ realize their personal or career aspirational goals and objectives, the way Host Analytics helps CFOs gain a “seat at the table” in core decision making, well beyond the traditional role of the CFO.
- Link your company to broader social campaigns, such as whiteboard vendor Promethean‘s focus on
improving educational achievement, particularly in minority communities
- Transform an ordinary consumer good into a technically advanced lifestyle product as Camelbak does,turning bottled water into a sophisticated solution promoting “hydration” as a way of improving athletic performance. Camelbak has also linked its company’s brand to broader social campaigns to promote water purity and safety.
- Think outside the (product) box. Change the playing field from product features to company brand. Focus marketing campaigns on your company’s market success and its core values, not just on head to head product comparisons.
- Take every opportunity to position your company as a thought leader or linking your mission to a broad industry movement, a social good or a universal longing. As the old marketing adage says, “laggards sell soap, leaders realize they’re selling beauty.”
- Understand that buyers are entering into a relationship with you, not merely consuming a product. Use success stories to demonstrate how you have helped customers their achieve core personal or business goals.
Questions for #UsGuysChat on 11/7 at noon PT, 3pm ET (To join this online chat, use Twitter and follow the hashtag #UsGuysChat. Please join us!)
- Is Leadership valuable & different from features and benefits…or just Marketing-speak?
- How can focusing on customer application build leadership & value?
- Can you give ONE example of something your biz has done to attain Leadership?
- Can you give ONE example where one company competes on features & another with Leadership?
- Can you give ONE example of a way Leadership helped your bottom line?
- If you support a social issue related to your leadership claim, does the market give you credit? (E.g. Promethean board’s focus on education; Plex focus on food supply chain safety)
- How can you promote your Leadership without coming off as a “guru wannabe?”
Remember to join us 11/7/11 at noon PT, 3pm ET by following Twitter hashtag #UsGuysChat to dive into this topic.