Your Customers Prefer Their Phone to Your Employees: Part II
By Ken RosenOur last post scratched at the implications of this shocking stat from a 10-country, Accenture study:73% of shoppers [...]
By Ken RosenOur last post scratched at the implications of this shocking stat from a 10-country, Accenture study:73% of shoppers [...]
By Ken Rosen Every once in a while, I get shocked in a Twitter chat. Today, it was: 73% of [...]
[Big Ideas is an occasional series on valuable resources—NOT a summary, but a focus on ideas that speak to us.] [...]
By Ken Rosen Pew's data below on the penetration of gadget ownership among U.S. adults shrieks loudly about the need [...]
By Ken RosenAnalysts are not your customers. Not close. Not even a little bit. I've nothing against analysts! Some friends [...]